Terms Of Use

Collection of Information

Grayly, a website-based service, respects your privacy and follows Canadian data protection regulations. We maintain a no-logs policy and collect only minimal user data necessary for the operation of our website and services. Automatically collected information is used solely to identify potential abuse cases and gather statistical insights about the use of our website and services. This statistical information is not aggregated in a manner that would identify specific users.

Use and Processing of Collected Information

To provide you with access to the Grayly website and services, and to meet legal obligations, we may collect and use certain Personal Information. Failure to provide requested information may affect our ability to deliver products or services. Information collected from you may be used for the operation of our website and services.

Processing of your Personal Information depends on your interaction with Grayly, your location in British Columbia, and the following conditions: (i) you have given consent for specific purposes (except when European data protection law applies); (ii) information is required to perform an agreement with you or fulfill pre-contractual obligations; (iii) processing is necessary to comply with legal obligations; (iv) processing is related to a task in the public interest or exercising official authority vested in us; (v) processing is necessary for legitimate interests pursued by us or a third party.

Note that under some legislations, we may process information until you object to such processing (opt-out), without relying on consent or other legal bases. We will clarify the specific legal basis for processing and whether providing Personal Information is a statutory or contractual requirement or necessary to enter a contract.

Disclosure of Information

To fulfill your requests or transactions and provide requested services, we may share your information with your consent with trusted third parties, our affiliates, and subsidiaries supporting the operation of the Grayly website and services in British Columbia. We do not share Personal Information with unaffiliated third parties. These service providers may only use or disclose your information to perform services on our behalf or comply with legal requirements. We share your Personal Information with third parties who have privacy policies consistent with ours or who agree to abide by our policies regarding Personal Information. These third parties receive only necessary Personal Information to perform their designated functions and are not authorized to use or disclose it for their own purposes.

Retention of Information

We will retain and use your Personal Information for the period required to comply with legal obligations, resolve disputes, and enforce agreements unless longer retention is required or permitted by law. Aggregated data incorporating your Personal Information may be used after you update or delete it but not in a way identifying you personally. After the retention period, your Personal Information will be deleted. Therefore, access, erasure, rectification, and data portability rights cannot be enforced after the retention period expires.

The Rights of Users

As a user, you have rights concerning your information processed by us in British Columbia. You may do the following: (i) withdraw consent if you have given it to process your information; (ii) object to processing if it is based on a legal basis other than consent; (iii) learn if we process your information, get disclosures about certain processing aspects, and obtain a copy of the information undergoing processing; (iv) verify the accuracy of your information and request updates or corrections; (v) under specific circumstances, restrict processing, during which we won't process your information for purposes other than storage; (vi) under certain circumstances, get your Personal Information erased; (vii) receive your information in a structured, commonly used, and machine-readable format, and, if technically feasible, have it transmitted to another controller without hindrance. This provision applies if your information is processed automatically and based on your consent, a contract you are part of, or pre-contractual obligations.

Privacy of Children

We do not knowingly collect Personal Information from children under the age of 18 in compliance with British Columbia regulations. If you are under 18, do not provide Personal Information on the Grayly website and services. We encourage parents and legal guardians to monitor their children's internet use and instruct them not to provide Personal Information without permission. If you suspect a child under 18 provided Personal Information through Grayly, please contact us. In British Columbia, you must also be of legal age to consent to the processing of your Personal Information (in some cases, a parent or guardian may do so on your behalf).

Links to Other Resources

The Grayly website and services contain links to resources not owned or controlled by us. We are not responsible for the privacy practices of these resources or third parties. Before leaving the Grayly website and services, please review the privacy statements of any resource collecting Personal Information.

Information Security

We protect the information you provide on secure computer servers to prevent unauthorized access, use, or disclosure. We maintain administrative, technical, and physical safeguards to safeguard your Personal Information against unauthorized access, use, modification, and disclosure. However, data transmission over the internet or wireless networks cannot be guaranteed. While we strive to protect your Personal Information, acknowledge that (i) the internet has security and privacy limitations beyond our control; (ii) security, integrity, and privacy of information exchanged between you and Grayly cannot be guaranteed; (iii) information and data may be viewed or tampered with in transit by a third party, despite our efforts.

Data Breach

In the event we become aware of a security breach of the Grayly website and services, or the disclosure of users' Personal Information to unrelated third parties due to external activities such as security attacks or fraud, we reserve the right to take appropriate measures. These measures may include investigations, reporting, and cooperation with law enforcement authorities. In case of a data breach, we will make reasonable efforts to notify affected individuals if there's a reasonable risk of harm due to the breach or if law requires notification. You will be notified via email when such breaches occur.

Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Grayly website and services in our discretion and will notify you of any material changes to our treatment of Personal Information. In such cases, we will send an email notification. We may also provide notice in other ways, such as using the contact information you have provided. An updated Policy will be effective immediately upon posting, unless specified otherwise. Your continued use of the Grayly website and services after the effective date of the revised Policy (or another specified act) will imply your consent to these changes. However, we will not use your Personal Information in a manner materially different from what was stated when it was collected without your consent.

Disclaimer for Real Estate Data:

Our website provides various analyses and information related to real estate, which is generated using artificial intelligence and statistical methods. These analyses and estimations are intended for informational purposes only and should not be considered as a substitute for professional advice. We recommend that you conduct your due diligence and verify this data with your real estate agents or professionals before making any decisions related to buying or selling properties. Grayly does not guarantee the accuracy or completeness of the information provided and is not responsible for any decisions made based on the data and estimations available through our services.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to its terms and conditions. By accessing and using the Grayly website and services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Grayly website and services.

Contacting Us

If you have questions about this Policy or wish to contact us regarding individual rights and your Personal Information in British Columbia, please email us at [email protected].

This document was last updated on March 27, 2021.